Use Cases in ITSM Tools with Generative AI
USE CASE: Imagine an IT specialist receiving a screenshot showing an error message on a server interface.
Without Gen AI
Solution: In the past, this situation would require manual diagnosis AND MANUAL LOG OF THE TICKET INTO THE SYSTEM.
ITSM Possible use case using GEN AI
Using Generative AI
1. Examines the image
2. Detects the error
3. Recommends a particular configuration adjustment to fix it.
This feature goes beyond conventional text-based analysis,
ServiceNow GEN-AI ITSM Use Cases for ticket resolution using image analyzer
Written by:
Mohammed Kemal
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About me
Hi there 👋 I am Mohammed Kemal, a distinguished technology certified technical architect, manager, trainer, public speaker, and consultant at a Fortune 500 Global Firm, where I spearhead multimillion-dollar technology implementations. Prior to my career in technology consulting in the USA, I served as the National Focal for Neonatal and Child Survival at the Ministry of Health in Ethiopia. Under my leadership, I played a pivotal role in expanding NICU centers from a single location in Addis Ababa to 27 centers, significantly enhancing neonatal care across Ethiopia. For my innovative contributions, I received the Ministry of Health Ethiopia Great Idea Awardd.....
