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CIS-SAM ServiceNow Exam Info and Free Practice Test With Answers

The Certified Implementation Specialist – Software Asset Management (SAM) Professional exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow SAM Professional Application. Below are the learning domains that are the key topics and specific objectives included in the exam. The following table shows the learning domains, weightings, sub-topics, and the percentage of questions represented in each domain according to ServiceNow. The listed sub-skills should NOT be considered an all inclusive list of the exam content.

Note: We have created sample questions for you to practice on basic contents on SAM. The actual CIS SAM exam may have different questions and format. The answers provided here are based on my knowledge cutoff and they might not be the same as the actual exam. It's recommended to refer to the official ServiceNow resources for the latest information about the exam, and take mock exams or practice tests to prepare.

1.          What is the primary function of the Software Model table in ServiceNow?

a) To store software installation records

b) To store software license records

c) To store software usage records

d) To store information about software models and versions

2. How can you configure a software license in ServiceNow?

a) By creating a new record in the Software License table

b) By creating a new record in the Software Model table

c) By creating a new record in the Software Installation table

d) By creating a new record in the Software Compliance table

3. What are the different types of software usage records that can be created in ServiceNow?

a) Incident, problem, and change

b) Incident, request, and task

c) Compliance, installation, and usage

d) Request, approval, and fulfillment

4. How can you create a compliance report in ServiceNow?

a) By creating a new report in the Software Compliance table

b) By creating a new report in the Software Installation table

c) By creating a new report in the Reports module

d) By creating a new report in the Software License table

5. What is the difference between an incident and a problem in ServiceNow?

a) An incident is a single occurrence of an issue, while a problem is a recurring issue

b) An incident is a request for service, while a problem is a system failure

c) An incident is a system failure, while a problem is a recurring issue

d) An incident is a request for service, while a problem is a single occurrence of an issue

6. How can you create a custom software model in ServiceNow?

a) By creating a new record in the Software Model table

b) By creating a new record in the Software Installation table

c) By creating a new record in the Software Compliance table

d) By creating a new record in the Software License table

7. What are the different license types that can be created in ServiceNow?

a) Standard, enterprise, and perpetual

b) Compliance, installation, and usage

c) Incident, problem, and change

d) Request, approval, and fulfillment

8. How can you manage software installations in ServiceNow?

a) By creating and managing records in the Software Installation table

b) By creating and managing records in the Software License table

c) By creating and managing records in the Software Model table

d) By creating and managing records in the Software Compliance table

9. What are the different software compliance statuses in ServiceNow?

a) Compliant, non-compliant, and unknown

b) Incident, problem, and change

c) Request, approval, and fulfillment

d) Standard, enterprise, and perpetual

10. How can you create a software license request in ServiceNow?

a) By creating a new record in the Software License table

b) By creating a new record in the Software Model table

c) By creating a new record in the Software Installation table

d) By creating a new record in the Software Compliance table

11. What is the purpose of the Software Compliance table in ServiceNow?

a) To store software installation records

b) To store software license records

c) To store software usage records

d) To store information about software compliance status

12. How can you configure software compliance rules in ServiceNow?

a) By creating a new record in the Software Compliance table

b) By creating a new record in the Software Model table

c) By creating a new record in the Software Installation table

d) By creating a new record in the Software License table

13. What is the difference between a software license and a software entitlement in ServiceNow?

a) A license is a legal agreement, while an entitlement is a right to use a specific software

b) A license is a right to use a specific software, while an entitlement is a legal agreement

c) A license is a software installation, while an entitlement is a software model

d) A license is a software model, while an entitlement is a software installation

14. How can you track software usage in ServiceNow?

a) By creating and managing records in the Software Usage table

b) By creating and managing records in the Software Compliance table

c) By creating and managing records in the Software License table

d) By creating and managing records in the Software Model table

15. What is the purpose of the Software License Request table in ServiceNow?

a) To store information about software license requests

b) To store information about software installation records

c) To store information about software compliance status

d) To store information about software model and versions

16. How can you create a software license allocation in ServiceNow?

a) By creating a new record in the Software License table

b) By creating a new record in the Software Model table

c) By creating a new record in the Software Installation table

d) By creating a new record in the Software Compliance table

17. How can you track software license compliance in ServiceNow?

a) By creating and managing records in the Software Compliance table

b) By creating and managing records in the Software License table

c) By creating and managing records in the Software Model table

d) By creating and managing records in the Software Usage table

18. What is the difference between a software license and a software contract in ServiceNow?

a) A license is a legal agreement, while a contract is a right to use a specific software

b) A license is a right to use a specific software, while a contract is a legal agreement

c) A license is a software installation, while a contract is a software model

d) A license is a software model, while a contract is a software installation

19. How can you manage software licenses in ServiceNow?

a) By creating and managing records in the Software License table

b) By creating and managing records in the Software Model table

c) By creating and managing records in the Software Installation table

d) By creating and managing records in the Software Compliance table

20. How can you generate a software license report in ServiceNow?

a) By creating a new report in the Software License table

b) By creating a new report in the Software Model table

c) By creating a new report in the Reports module

d) By creating a new report in the Software Compliance table

Here are the correct answers for the above 20 Practice Questions

___________________________________________________________________________

1. d) To store information about software models and versions

2. a) By creating a new record in the Software License table

3. c) Compliance, installation, and usage

4. c) By creating a new report in the Reports module

5. a) An incident is a single occurrence of an issue, while a problem is a recurring issue

6. a) By creating a new record in the Software Model table

7. a) Standard, enterprise, and perpetual

8. a) By creating and managing records in the Software Installation table

9. a) Compliant, non-compliant, and unknown

10. d) By creating a new record in the Software Compliance table

11. d) To store information about software compliance status

12. a) By creating a new record in the Software Compliance table

13. ) A) license is a legal agreement, while an entitlement is a right to use a specific software

14. a) By creating and managing records in the Software Usage table

15. a) To store information about software license requests

16. d) By creating a new record in the Software Compliance table

17. a) By creating and managing records in the Software Compliance table

18. b) A license is a right to use a specific software, while a contract is a legal agreement

19. a) By creating and managing records in the Software License table

20. c) By creating a new report in the Reports module

Question 1

What is the primary function of the Software Model table in ServiceNow?

1. To store software installation records
2. To store software license records
3. To store software usage records
4. To store information about software models and versions

Answer: d) To store information about software models and versions

Question 2

How can you configure a software license in ServiceNow?

1. By creating a new record in the Software License table
2. By creating a new record in the Software Model table
3. By creating a new record in the Software Installation table
4. By creating a new record in the Software Compliance table

Answer: a) By creating a new record in the Software License table

SMART Customization in ServiceNow

Customization VS Configuration in ServiceNow

ServiceNow is a platform that offers a variety of tools for managing and automating various processes within an organization. Customization refers to the ability to modify the platform to fit the specific needs and requirements of an organization. Configuration refers to the process of setting up and configuring the platform to function in a certain way. Both customization and configuration are important in ServiceNow, as they allow organizations to tailor the platform to their needs and ensure that it is set up and configured properly to meet their requirements. The right balance of customization and configuration will depend on the specific needs and goals of an organization. Now let's talk about what configuration and customization are.

In ServiceNow, customization refers to the process of modifying the platform or creating new functionality to meet specific business needs. This can involve adding custom fields, building custom apps, creating new workflows, or integrating with other systems. Customization is typically done by developers or advanced users with coding skills. Configuration, on the other hand, refers to the process of setting up and adjusting the out-of-the-box features of the ServiceNow platform to meet the needs of an organization. This can involve tasks such as configuring user roles and permissions, setting up workflows, or adjusting system properties. Configuration is usually done by ServiceNow administrators or other users with a good understanding of the platform.

ServiceNow GRC: Regulatory change Management | Proactively manage regulatory changes in ServiceNow RCM

In this POST, I'll be discussing how ServiceNow GRC IRM can help your organization comply with regulatory changes RCM NIST PCI. ServiceNow GRC IRM can help your organization identify, assess, and document the risks associated with regulatory changes. This can help your organization mitigate the risks associated with these changes, ensuring compliance with PCI requirements. I'll be discussing this in more detail in this video, so be sure to watch it!

GRC Integrated Risk Management - Regulatory Change Management Configuration (RCM) E.g. SP 800-53 Rev. 5 Security and Privacy Controls for Information Systems and Organizations Regulatory Change Management

Benefits of Regulatory Change Management
1. Get in front of regulatory change Track the regulatory horizon for agile planning of critical regulatory changes with automated scanning.
2. Increase productivity Reduce manual processes by automating workflows and task management.
3. Scale without disruption Keep up with regulatory changes on a flexible platform that grows with your organization.
4. Improve decision-making Evaluate the effects of change in real time with configurable impact assessments.
Proactively manage regulatory changes to keep pace with ever-changing frameworks, guidelines, and best practices.

New Year 2023

The Pacific nation of Kiribati was the first country to greet the new year, with the clock ticking into 2023 one hour ahead of neighbors including New Zealand.

Last year, with the rapid spread of the Omicron coronavirus variant, many cities across the world scaled back their celebrations — some canceled their events altogether. But this year, we could be seeing a return to something closer to the norm. New York's Times Square, returned to full capacity this year. We wish you a happy new year!!

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Deep Dive ServiceNow Governance, Risk, and Compliance (GRC) Architecture and how it can help your business

 

ServiceNow Governance, Risk, and Compliance (GRC) is a cloud-based platform that helps organizations manage risk, compliance, and governance processes. It provides a comprehensive set of tools and features for identifying, assessing, and mitigating risks, as well as for monitoring and reporting on compliance activities.

In terms of architecture, ServiceNow GRC is built on top of the ServiceNow platform, which is a cloud-based application platform that provides a single source of truth for all enterprise data and processes. The ServiceNow platform includes a number of built-in applications, such as incident management, change management, and problem management, as well as a number of integrations with third-party applications.

ServiceNow Audit app comes with an activity table that extends from the audit task table.

One key aspect of ServiceNow GRC is its ability to manage vendor risks. This involves identifying and assessing the risks associated with third-party vendors, as well as implementing controls and monitoring processes to mitigate those risks. ServiceNow GRC provides a number of features and tools for managing vendor risks, including the ability to create vendor risk profiles, assess vendor risks, and track vendor risk mitigation efforts.

In terms of architecture, ServiceNow GRC is built on top of the ServiceNow platform, which is a cloud-based application platform that provides a single source of truth for all enterprise data and processes. The ServiceNow platform includes a number of built-in applications, such as incident management, change management, and problem management, as well as a number of integrations with third-party applications.

Base Audit management roles and designation:

Audit management tables relationship

Overall, the ServiceNow GRC platform is designed to help organizations manage risk, compliance, and governance in a comprehensive and efficient manner, with a focus on vendor risk management as a key component of this process.

How it can help your business

ServiceNow Governance, Risk, and Compliance (GRC) is a cloud-based platform that helps organizations manage risk, compliance, and governance processes in a more efficient and effective manner. It provides a range of tools and features that can help businesses in a number of ways, including:

1. Identifying and assessing risks: ServiceNow GRC allows organizations to identify and assess risks across various areas of the business, including financial, operational, and strategic risks. This helps businesses to better understand the potential impact of these risks and to prioritize efforts to mitigate them.
2. Implementing controls: ServiceNow GRC provides a range of tools and features for implementing controls to mitigate identified risks. These controls can include policies, procedures, and other measures designed to reduce the likelihood of a risk materializing.
3. Monitoring risks and compliance: ServiceNow GRC includes tools for monitoring risks and compliance activities, including dashboards and reports that provide real-time visibility into the status of these efforts. This helps businesses to stay on top of emerging risks and to ensure that they are in compliance with relevant laws, regulations, and policies.

4. Improving efficiency: ServiceNow GRC helps businesses to streamline and automate risk and compliance processes, reducing the need for manual intervention and freeing up time and resources for more strategic activities.

Overall, ServiceNow GRC can help businesses to manage risk, compliance, and governance in a more effective and efficient manner, enabling them to operate more effectively and mitigate potential risks and exposures.

How to Implement ServiceNow GRC: Policy, Compliance, and Audit Management | ServiceNowStar

If you're looking to implement ServiceNow GRC in your organization, then this article and video are for you! We'll show you how easy it is to get started, and by the end, you'll have everything you need to manage your ServiceNow GRC Audit management with ease. So what are you waiting for? Start learning today!

ServiceNow is a cloud-based platform that offers a range of products and services for managing various business processes, including audit management. The ServiceNow Audit Management application is designed to help organizations manage their audit process more efficiently and effectively. It provides tools for scheduling and planning audits, tracking progress and findings, and reporting on results.

Some key features of the ServiceNow Audit Management application include:

Customizable workflows and processes: Organizations can tailor the application to fit their specific audit processes and requirements.

Collaboration and communication: The application provides tools for collaborating with audit team members and communicating with stakeholders.

Risk management: The application includes tools for identifying and assessing risks, as well as tracking and mitigating them.

Reporting and analytics: The application provides real-time visibility into the audit process, with the ability to generate reports and analyze data to identify trends and areas for improvement.

In this video, we're going to show you how to implement ServiceNow GRC: Policy, Compliance, and AuditManagement. We'll be using a live demo to walk you through the process step-by-step, and by the end of the video, you'll have everything you need to start managing your ServiceNow GRC policies with ease.

Overall, the ServiceNow Audit Management application is designed to help organizations streamline and improve their audit processes, resulting in more efficient and effective audits.

What happened to Facebook & Zuckerberg's Loses of $6 Billion in Hours as Facebook Plunges

 

According to the Bloomberg's report Mark Zuckerberg’s personal wealth has fallen by more than $6 billion in a few hours, knocking him down a notch on the list of the world’s richest people, after a whistleblower came forward and outages took Facebook Inc.’s flagship products offline.

A selloff sent the social-media giant’s stock plummeting 4.9% on Monday, adding to a drop of about 15% since mid-September.

The stock slide on Monday sent Zuckerberg’s worth down to $121.6 billion, dropping him below Bill Gates to No. 5 on the Bloomberg Billionaires Index. He’s down from almost $140 billion in a matter of weeks, according to the index.

On Sept. 13, the Wall Street Journal began publishing a series of stories based on a cache of internal documents, revealing that Facebook knew about a wide range of problems with its products — such as Instagram’s harm to teenage girls’ mental health and misinformation about the Jan. 6 Capitol riots — while downplaying the issues in public. The reports have drawn the attention of government officials, and on Monday, the whistleblower revealed herself.

In response, Facebook has emphasized that the issues facing its products, including political polarization, are complex and not caused by technology alone.

“I think it gives people comfort to assume that there must be a technological or a technical explanation for the issues of political polarization in the United States,” Nick Clegg, Facebook’s vice president of global affairs, told CNN.

The selloff was particularly painful for Facebook Inc. with reports of global outages for users of its social-media apps helping to fuel the biggest drop in nearly a year. The company also is facing questions from a whistleblower who will be testifying before Congress. Its shares finished down 4.9%, the most since Nov. 9.

Three of the biggest U.S. technology companies fell more than the Nasdaq 100 Stock index, which sank 2.2% for its third decline of at least 2% in the past 11 trading days. In addition to Facebook, Amazon.com Inc. dropped 3%, followed by Apple Inc. sliding 2.5%. In addition, Microsoft Corp. lost 2.1% and Alphabet Inc. retreated 2%.

Technology stocks are bearing the brunt of selling amid a spike in Treasury yields, which are used to calculate the present-day value of profits expected to be delivered far into the future. A sudden surge in those yields last week helped send the Nasdaq 100 to its worst weekly loss since February.

With the Nasdaq 100 now looking like it could fall for a fifth consecutive week, the damage is beginning to mount for some of its largest members. Apple, the world’s most valuable company, on Monday joined Facebook and Amazon.com in correction territory, which is signified by a drop of at least 10% from a peak. The iPhone maker has now fallen 11% from a Sept. 7 record, erasing about $300 billion in market value.